How is my information kept confidential?
Both online and in-clinic appointments adhere to strict confidentiality protocols to…
What if I feel nervous about the appointment?
It's natural to feel nervous. Try to stay calm and remember that the clinician is there…
How can I ensure the appointment goes smoothly?
Test your video and audio settings before the appointment. Close other applications to…
What should my environment be like during the online appointment?
Ensure you are in a calm and confidential environment where you can speak freely without…
Do I need to have my camera on for an online appointment?
Yes, you will need to have your camera on to facilitate effective communication…
Will you send me a link for the online appointment?
Yes, you will receive a link via email or via your preferred communication prior to your…
How should I prepare for my appointment(s)?
Depending on the service you choose/ is clinically relevant the number of appointments…
Are you LGBTQ+ friendly?
Yes. The Aspen Clinic is an inclusive healthcare provider. Some of our staff are members…
What psychological therapies do you offer?
If you would like to see us for psychological therapy, there are a wide variety of…
Do you conduct cognitive assessments?
Yes. We can provide assessments of cognition, if this is requested. ‘Cognitive’…
